Terms of Service
Last updated: June 28, 2026
1. What Veluna Rent is
Veluna Rent is a product operated by Veluna Elara LLC (“Veluna Elara,” “we,” “us”). It provides workflow software for rental compliance, maintenance tracking, vendor dispatch, and reminders. It is not a law firm and does not provide legal advice. Compliance outputs, reminders, forms, scores, deadlines, and assistant responses are informational and must be reviewed by you or qualified counsel before you rely on them or act on them. Using the service does not create an attorney-client relationship, and no one at Veluna Elara LLC is acting as your attorney. Protection Scores and coverage indicators are convenience estimates, not a guarantee of legal compliance.
2. Your responsibilities
You are responsible for the accuracy of all property, tenant, lease, vendor, and contact information you enter, and for independently verifying every legal requirement, deadline, form, and amount before acting. You may not use the service to send unlawful, deceptive, harassing, or unsolicited communications, and you must have permission to enter any tenant, vendor, or property contact data.
3. No warranty
The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service, its legal content, deadlines, or calculations are complete, current, or error-free, or that it will be uninterrupted. California laws and local ordinances change; data may lag those changes.
4. Limitation of liability
To the maximum extent permitted by law, Veluna Elara LLC and its owner will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any fines, penalties, lost profits, lost data, or amounts arising from missed deadlines, incorrect forms, tenant disputes, or reliance on the service. Our total aggregate liability for any claim is limited to the amount you paid us for the service in the twelve (12) months before the event giving rise to the claim. Nothing here limits liability that cannot be limited under California law.
5. Indemnification
You agree to defend, indemnify, and hold harmless Veluna Elara LLC, its owner, employees, and agents from and against any claims, demands, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the service; (b) information you entered or actions you took — or that were taken on your behalf with your authorization, including by our staff with permission or through a vendor dispatch you explicitly initiated — such as any notice, form, rent increase, deposit handling, eviction, vendor dispatch or job, or tenant communication; (c) your violation of these Terms or of any law or any third party’s rights; or (d) any dispute between you and a tenant, vendor, co-owner, or government agency. This obligation survives termination of your account.
6. Subscriptions, billing, and auto-renewal
Paid plans begin with a 14-day free trial; you are not charged until the trial ends. After the trial, plans automatically renew — monthly plans each month and annual plans each year — at the then-current price, using your payment method on file, until you cancel. You may cancel anytime from the billing page or by emailing support@californiarentcompliance.com; cancellation stops future renewals and your access continues through the end of the paid period. We will give reasonable advance notice of any price change.
7. Refunds
Our Refund Policy is incorporated into these Terms. In summary: a full refund is available within 14 days of your first charge, and if we discontinue a paid service, prepaid annual subscribers receive a pro-rata refund of the unused portion.
8. Changes to, and discontinuation of, the service
We may modify, suspend, or discontinue the service (in whole or in part) at any time. If we discontinue a paid service entirely, we will make reasonable efforts to notify active subscribers by email and will refund prepaid subscribers the unused, pro-rata portion of their current term. We may also suspend access to protect users, comply with law, prevent abuse, or maintain security.
9. SMS / text message program
By providing your mobile phone number — when a landlord adds you as a preferred vendor, or when you sign up or submit a maintenance request as a landlord or tenant in the Veluna Rent app or website — you consent to receive recurring, transactional SMS from Veluna Rent: maintenance job offers and dispatch assignments, maintenance status updates, compliance deadline reminders, and one-time verification codes. These are tied to a transaction or relationship you initiated; we send no marketing texts. Message frequency varies and message and data rates may apply. Reply STOP at any time to opt out of all messages, or HELP for help. Carriers are not liable for delayed or undelivered messages. See how we handle your number in our Privacy Policy.
10. Vendors and maintenance dispatch
Veluna Rent helps you find and contact third-party maintenance vendors and repair providers (“Vendors”). The service may rank or suggest Vendors, but it contacts a Vendor only after you choose that Vendor and direct us to send the job. Vendors are independent third parties. We do not employ, supervise, endorse, guarantee, or control any Vendor, and we are not a party to any agreement, job, quote, or payment between you and a Vendor. We do not warrant any Vendor’s licensing, insurance, bonding, qualifications, pricing, availability, conduct, or the quality, safety, timeliness, or legality of their work. You are solely responsible for selecting, vetting, approving, supervising, and paying Vendors, and for confirming a Vendor’s license (e.g., CSLB) and insurance before work begins. Any spending cap, “not-to-exceed” amount, rating, distance, or suggestion shown is a convenience estimate only — not a guarantee, recommendation, or limit on your responsibility to approve and pay for work. You authorize us to share the job details you provide with the Vendor you direct us to contact.
11. Authorization to act on your behalf
When you choose a Vendor and tap send, you authorize Veluna Elara LLC to deliver that job offer and its approved details to that Vendor on your behalf. The service may create records, send confirmations, and alert you when an offer expires, but it does not choose or contact the next Vendor for you. Separately, the Settings option “Allow Veluna Rent staff to manage on my behalf” authorizes human staff to create and update maintenance requests, contact Vendors you approve, and add or update Vendors in your saved list. You can turn that permission off at any time. Actions you take through your account, or that staff take with this permission, are recorded in your account history. You remain responsible for selecting Vendors and approving any resulting work or cost. Nothing in the service guarantees that a Vendor will be found, respond, or complete any work.
12. Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in California.
13. Contact
Questions about these Terms: support@californiarentcompliance.com.