Terms of Service

1. What Veluna Rent is

Veluna Rent is a product operated by Veluna Elara LLC (“Veluna Elara,” “we,” “us”). It provides workflow software for rental compliance, maintenance tracking, vendor dispatch, and reminders. It is not a law firm and does not provide legal advice. Compliance outputs, reminders, forms, scores, deadlines, and assistant responses are informational and must be reviewed by you or qualified counsel before you rely on them or act on them. Using the service does not create an attorney-client relationship, and no one at Veluna Elara LLC is acting as your attorney. Protection Scores and coverage indicators are convenience estimates, not a guarantee of legal compliance.

2. Your responsibilities

You are responsible for the accuracy of all property, tenant, lease, vendor, and contact information you enter, and for independently verifying every legal requirement, deadline, form, and amount before acting. You may not use the service to send unlawful, deceptive, harassing, or unsolicited communications, and you must have permission to enter any tenant, vendor, or property contact data.

3. No warranty

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service, its legal content, deadlines, or calculations are complete, current, or error-free, or that it will be uninterrupted. California laws and local ordinances change; data may lag those changes.

4. Limitation of liability

To the maximum extent permitted by law, Veluna Elara LLC and its owner will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any fines, penalties, lost profits, lost data, or amounts arising from missed deadlines, incorrect forms, tenant disputes, or reliance on the service. Our total aggregate liability for any claim is limited to the amount you paid us for the service in the twelve (12) months before the event giving rise to the claim. Nothing here limits liability that cannot be limited under California law.

5. Indemnification

You agree to defend, indemnify, and hold harmless Veluna Elara LLC, its owner, employees, and agents from and against any claims, demands, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the service; (b) information you entered or actions you took — or that were taken on your behalf with your authorization, including by our staff with permission or through a vendor dispatch you explicitly initiated — such as any notice, form, rent increase, deposit handling, eviction, vendor dispatch or job, or tenant communication; (c) your violation of these Terms or of any law or any third party’s rights; or (d) any dispute between you and a tenant, vendor, co-owner, or government agency. This obligation survives termination of your account.

6. Subscriptions, billing, and auto-renewal

Paid plans begin with a 14-day free trial; you are not charged until the trial ends. After the trial, plans automatically renew — monthly plans each month and annual plans each year — at the then-current price, using your payment method on file, until you cancel. You may cancel anytime from the billing page or by emailing support@californiarentcompliance.com; cancellation stops future renewals and your access continues through the end of the paid period. We will give reasonable advance notice of any price change.

7. Refunds

Our Refund Policy is incorporated into these Terms. In summary: a full refund is available within 14 days of your first charge, and if we discontinue a paid service, prepaid annual subscribers receive a pro-rata refund of the unused portion.

8. Changes to, and discontinuation of, the service

We may modify, suspend, or discontinue the service (in whole or in part) at any time. If we discontinue a paid service entirely, we will make reasonable efforts to notify active subscribers by email and will refund prepaid subscribers the unused, pro-rata portion of their current term. We may also suspend access to protect users, comply with law, prevent abuse, or maintain security.

8a. Free, trial, and lapsed access

Free features, free trials, courtesy extensions, and any access after a paid plan ends are a privilege Veluna Rent grants at its sole discretion, not a right. We have no obligation to provide, continue, or restore them. We may limit such access to read-only, restrict features, suspend, or end it at any time, with or without notice, and we are not liable for any loss of access, features, or data that results. Nothing in this section limits the refund rights described in Section 7.

Storage limits and access depend on your workspace and plan. Reaching a storage limit can prevent additional uploads; we do not delete existing records just to make room. Returning to Basic does not by itself start subscription-related file deletion.

For an archived workspace, subscription-related media cleanup may apply when that service is enabled. Eligible media are repair photos and videos, floor plans, and home-item attachments identified as manuals or inspection attachments. Eligible files may be removed after the workspace has remained archived for at least 60 days; a file must also be at least 30 days old. A pause or continuing paid coverage can prevent that cleanup. We schedule reminders at the start of the archive period and after 7, 30 and 53 days, subject to your notification settings and successful delivery.

That subscription-related cleanup does not remove signed leases and other property documents, security-deposit records and their photos, rent and expense records and receipts, legal notices, compliance records, or vendor insurance records. Home-item warranties, receipts and attachments that cannot be safely classified are also excluded. A home-item inspection attachment is different from a dedicated move-in or move-out condition report.

These exclusions describe subscription-related cleanup. They do not promise that records are retained forever or for a fixed seven-year period. Account deletion, your own document removal, legal obligations and valid preservation requests are separate. Keep your own copies for as long as your circumstances require.

9. SMS / text message program

By providing your mobile phone number — when a landlord adds you as a preferred vendor, or when you sign up or submit a maintenance request as a landlord or tenant in the Veluna Rent app or website — you consent to receive recurring, transactional SMS from Veluna Rent: maintenance job offers and dispatch assignments, maintenance status updates, compliance deadline reminders, and one-time verification codes. These are tied to a transaction or relationship you initiated; we send no marketing texts. Message frequency varies and message and data rates may apply. Reply STOP at any time to opt out of all messages, or HELP for help. Carriers are not liable for delayed or undelivered messages. See how we handle your number in our Privacy Policy.

10. Vendors and maintenance dispatch

Veluna Rent helps you find and contact third-party maintenance vendors and repair providers (“Vendors”). The service may rank or suggest Vendors, but it contacts a Vendor only after you choose that Vendor and direct us to send the job. Vendors are independent third parties. We do not employ, supervise, endorse, guarantee, or control any Vendor, and we are not a party to any agreement, job, quote, or payment between you and a Vendor. We do not warrant any Vendor’s licensing, insurance, bonding, qualifications, pricing, availability, conduct, or the quality, safety, timeliness, or legality of their work. You are solely responsible for selecting, vetting, approving, supervising, and paying Vendors, and for confirming a Vendor’s license (e.g., CSLB) and insurance before work begins. Any spending cap, “not-to-exceed” amount, rating, distance, or suggestion shown is a convenience estimate only — not a guarantee, recommendation, or limit on your responsibility to approve and pay for work. You authorize us to share the job details you provide with the Vendor you direct us to contact.

11. Authorization to act on your behalf

When you choose a Vendor and tap send, you authorize Veluna Elara LLC to deliver that job offer and its approved details to that Vendor on your behalf. The service may create records, send confirmations, and alert you when an offer expires, but it does not choose or contact the next Vendor for you. Separately, the Settings option “Allow Veluna Rent staff to manage on my behalf” authorizes human staff to create and update maintenance requests, contact Vendors you approve, and add or update Vendors in your saved list. You can turn that permission off at any time. Actions you take through your account, or that staff take with this permission, are recorded in your account history. You remain responsible for selecting Vendors and approving any resulting work or cost. Nothing in the service guarantees that a Vendor will be found, respond, or complete any work.

12. Rent payments

Payments are processed by Stripe. Veluna Rent is not a bank and never holds your money; card and bank details are entered on Stripe's secure page and never reach Veluna. A tenant’s rent-payment refund follows Stripe’s own timing, not the trial/subscription Refund Policy above: Refunds return to the original payment method in 5–10 business days — Stripe's timing, not Veluna's.

Except during the limited temporary cash-only exception after a dishonored payment or stop-payment instruction, California law requires your landlord to accept at least one way to pay rent that is neither cash nor electronic funds transfer (Civ. Code §1947.3). Paying here is optional. Except during the limited temporary cash-only exception after a dishonored payment or stop-payment instruction, you must accept at least one form of rent payment that is neither cash nor electronic funds transfer (Civ. Code §1947.3).

By choosing bank account (ACH) and confirming, you authorize Veluna Rent, through Stripe, to debit the bank account you provide for this one payment in the amount shown. This authorization is for this single transaction only. By turning on Autopay, you authorize Veluna Rent, through Stripe, to debit your saved payment method each period for the rent then due (and late fees, if selected), until you cancel. Cancel anytime from My payments before a scheduled debit; a cancellation may take up to 3 business days to take effect.

The late fee shown is set by your landlord, not Veluna. California law limits late fees to a reasonable estimate of actual costs (Civ. Code §1671); Veluna does not determine or approve this amount. A receipt is available for every payment in this portal — Civil Code §1499.

Veluna Rent does not perform tenant screening or background checks, and is not an accounting or bookkeeping system. Rent payment records are for tracking and receipts only, not tax or accounting advice.

By checking this box and continuing, this action is your electronic signature and your consent to transact electronically under the U.S. ESIGN Act and Cal. Civil Code §1633.7. Withdraw consent anytime by contacting support@californiarentcompliance.com; withdrawal may limit your ability to use rent payments in this portal.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in California.

14. Contact

Questions about these Terms: support@californiarentcompliance.com.